The process of returns and refunds.

(1) Capture the photos of the damaged items. Please note to focus on the defects parts.

(2) Send us a email with the attachments to our customer service, we will investigate and provide the below solution.

Current Stock order:

A. We will make a replacement of the item on your next order shipment.
B. We will deduct the value of this item on your next order.
C. Refunds, we will communicate via the email you sent and make the refunds in 3 to 5 days.

Factory order:

(1) Usually, the defects rate of factory order is very low. We will suggest solving it by refunding the value of defects item. This is because factory orders require minimum quantity order. Small number of quantity of factory will involve extra cost and time.
We are always paying attention on our quality inspection. The cases of damage items from factory orders never happened yet so far.
Incase this happened, please contact us immediately via email or phone: 86 189 2943 0063.

(2) If there is large number of defects items, please contacts us immediately. We will investigate the issues and try to reproduce your items.

(3) In the circumstances where you are not agreed with the quality assurance of the produced products, we having the rights to increase the cost of production and sales pricing to fulfill your standard of quality, then only begin the production. We will communicate with you and discuss this matter.